ByOtell Hotel Istanbul

ByOtell’s primary objective for our organization and our employees is to ensure unconditional customer satisfaction by improving our service quality. Excellence and quality are the core goals of our existence. Quality is not a choice, but a necessity of what we do. Since the first day, all ByOtell employees strive to achieve this goal. Moreover, our organization is committed to fulfill the following principles to protect the environment entrusted to us by the next generation.

In the hospitality services that we provide, we commit to the following principles:

• Being determined to provide the desired service by optimizing our understanding of guests’ needs and expectations,
• Becoming one of the preferred names of the sector by achieving the highest quality level in terms of design, material and service,
• Raising the quality standard in our line of business by combining our experiences with our principles and skills and being open to improvement,
• Ensuring that personal development is in line with modern requirements by prioritizing Quality Management Systems, Environment Management Systems and Guest Satisfaction in corporate trainings,
• Complying to legal terms, laws, respective regulations and legislations,
• Using natural resources effectively with environmentally-friendly technological inputs, and attaching the required care to resource saving and recovery,
• Ensuring the minimization of environmental impacts at every phase of the provided service,
• Exchanging the gained experiences regarding environment with public and private organizations, and non-governmental organizations,
• Ensuring that importance is attached to pollution and the required measures are taken to protect the natural balance and the global resources,
• Enabling the guests to share their demands and complaints easily,
• Handling guest demands and complaints objectively, fairly, carefully and discretely,
• Ensuring continuity of the improvements and the controls that are required to prevent the re-occurrence of the same problems,
• Adopting a customer-oriented approach that is based on transparency in customer relations, and that adopts resolution of problems as its main principle,
• Achieving Quality, Environment and Guest Satisfaction goals by ensuring continuous improvement and compliance to the conditions.